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Privacy Policy

The Bisou Experience ("Bisou," "we," "us," or "our") operates a luxury event venue in Farmingdale, NY. This policy explains what information we collect from visitors to our website and clients of our venue, how we use it, and the choices you have.

Information We Collect

We collect information you provide directly to us, including:

• Contact details submitted through our website inquiry form — name, email address, phone number, event date, and event details.
• Information shared when you call or text our business line, including your phone number and the content of your inquiry, for the purpose of responding to you and coordinating your event.
• For confirmed clients using our optional event website add-on: RSVP details submitted by you or your guests (name, email, attendance status, party size, meal preference, and notes).

We do not knowingly collect payment card numbers, government ID numbers, or other sensitive financial information through our website.

How We Use Your Information

• To respond to inquiries and answer questions about our venue and services.
• To confirm bookings, coordinate event logistics, and communicate updates about your event.
• To follow up on inquiries by phone, text, or email.
• To operate any guest RSVP/save-the-date website we set up on your behalf as a confirmed client.

How Calls and Texts Are Handled

If you call or text The Bisou Experience, your inquiry may be received or initially handled by an automated calling/messaging service on our behalf. Calls may be recorded or transcribed for quality and follow-up purposes. By contacting us, you consent to receive calls or texts from us related to your inquiry or booking.

Text Message Communications

When you provide your mobile phone number through our inquiry form, website, or direct communication, you consent to receive text messages from The Bisou Experience regarding:

• Response to your event inquiry
• Booking confirmations and updates
• Important event information and reminders
• Follow-up communications about your event

Message Frequency: Text messages are sent only when necessary for booking coordination and event communication, typically a few messages per booking cycle.

Standard Messaging Rates Apply: Message and data rates may apply. Check your carrier's plan for details on text message charges.

Third-Party Sharing

We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes. Your mobile number is used exclusively by three titans, llc, operating as Bisou Experience, to communicate with you about your event inquiry and booking.

To stop receiving text messages, text STOP to any message or contact us directly at the email below to opt out.

Sharing of Information

We do not sell your personal information. We share information only with the service providers that help us operate our website and communications — for example, our website hosting provider, form-submission processor, and phone/text service provider — solely to deliver the services described above. These providers are not permitted to use your information for their own marketing purposes.

Cookies & Local Storage

Our website may use your browser's local storage to remember that you've dismissed an announcement banner, so it does not reappear on future visits. This does not track you across other websites and is not used for advertising.

Data Retention

We retain inquiry and booking information for as long as reasonably necessary to provide our services and maintain business records, after which it is deleted or anonymized.

Your Choices

You may ask us to stop contacting you, or to delete information we hold about you, at any time by emailing us at the address below.

Contact Us